Complaints & Dispute Resolution
We take complaints seriously. If something has not met your expectations, please tell us so we can put it right.
Step 1. Contact us
Email info@insurancespecialistsaus.com.au or call 07 2104 8552 and let us know what happened and how you would like it resolved. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
Step 2. Our licensee
Insurance Specialists Australia Pty Ltd (ACN 698 622 534, Corporate Authorised Representative No. 1322585) is an authorised representative of Nexa Life Solutions Pty Ltd ABN 85 672 917 896, AFSL 563622. If your complaint cannot be resolved with us directly, it will be referred to the licensee's internal dispute resolution process.
Step 3. External dispute resolution
If you are not satisfied with the outcome, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme. AFCA can be contacted on 1800 931 678, at info@afca.org.au, or at afca.org.au.
Privacy complaints
Complaints about the handling of your personal information can also be referred to the Office of the Australian Information Commissioner at oaic.gov.au.
General Advice Warning
The information on this website is general information only and has been prepared without taking into account your objectives, financial situation or needs. Before acting on any information, you should consider its appropriateness having regard to your own objectives, financial situation and needs, and consider the relevant Product Disclosure Statement (PDS), Target Market Determination (TMD) and our Financial Services Guide (FSG).
Read our Financial Services Guide.